End User Support Specialist

We’re looking for a motivated and customer-focused End User Support Specialist to join our IT team. In this role, you’ll provide hands-on technical support to our employees, ensuring their systems and tools are running smoothly so they can stay productive. You’ll support a mix of office and field users, resolving technical issues, managing devices, and assisting with IT onboarding.

This position requires travel to branch locations approximately 20% of the time to provide in-person support, assist with rollouts, and coordinate equipment setup.

Responsibilities:

• Provide first- and second-level support for hardware, software, and networking issues
• Respond to and resolve IT support requests via ticketing system, email, and phone
• Install, configure, and maintain desktops, laptops, mobile devices, and peripherals
• Support user onboarding/offboarding (accounts, permissions, and equipment setup)
• Assist with software deployments, system upgrades, and technology rollouts
• Maintain accurate asset and inventory records
• Document troubleshooting steps and create user-friendly guides or FAQs
• Collaborate with other IT teams to escalate and resolve complex issues
• Travel to branch and field locations for hands-on support and project work (approx. 20%)

Qualifications:

• 2+ years of experience in IT support, helpdesk, or desktop support role
• Strong troubleshooting skills across Windows and Microsoft 365 environments
• Experience with Active Directory, Entra ID, Intune, or other device management tools
• Basic understanding of networking concepts (Wi-Fi, VPN, DNS, etc.)
• Excellent communication and customer service skills
• Ability to work independently, manage multiple priorities, and follow through

Preferred:

• CompTIA A+, Network+, or similar certification