Customer Support Sales Representative

Fraza and Vitan Equipment is a full-service material handling business with over 300 skilled employees across Michigan and New Jersey. Partnering with Matthai Material Handling, we now also service Pennsylvania and Maryland. Our team uses innovative equipment and processes to push your business forward and increase efficiency. We're always on the lookout for talented individuals to join our team and grow their careers in a challenging but positive environment. Apply now to become part of our dynamic team!

About the Role

We are seeking a Customer Support Sales Representative "CSR" to drive sales growth and deliver exceptional service in the West Michigan market. This role is ideal for a results-driven professional with a passion for building strong customer relationships, identifying sales opportunities, and providing a tailored solution in the material handling industry. 

As a key member of our sales team, you will be responsible for driving new business, managing existing accounts and ensuring customer satisfaction through consultative selling. 
 

A Day in the Life of a CSR:

• Serve as the primary point of contact for existing customers, ensuring satisfaction and repeat business. 
• Conduct regular check-ins, follow-ups, and business reviews to identify new sales opportunities.
• Handle inbound inquiries and proactively reach out to customers for service agreements and product needs.
• Provide support and product recommendations based on customer requirements.
• Meet or exceed monthly and quarterly sales targets for both product and service sales.
• Identify new business opportunities within assigned territory.
• Generate quotes, proposals, and contracts in our company CRM
• Ensure accurate pricing, product availability, and lead times in coordination with internal teams.
• Process sales orders and coordinate delivery, service scheduling, and follow-up.
• Work closely with Territory Managers, Service Teams, and Parts Departments to ensure seamless customer experiences.
• Utilize CRM tools to track customer interactions, sales pipeline, and performance metrics.
• Provide market awareness and competitor feedback to improve sales strategies.

What You Will Need:

• Strong ability to build relationships and understand customer needs.
• Proven ability to meet or exceed sales targets in a fast-paced environment.
• Excellent communication, problem-solving, and negotiation skills.
• Proficiency with CRM systems, Microsoft Office, and OEM quoting software.
• Ability to multi-task and manage multiple accounts effectively.
• A self-motivated and results-driven mindset with strong attention to detail.