Parts Advisor -OTR

Fraza and Vitan Equipment is a full-service material handling business with over 300 skilled employees across Michigan and the East Coast. Our team uses innovative equipment and processes to push your business forward and increase efficiency. We're always on the lookout for talented individuals to join our team and grow their careers in a challenging but positive environment. Apply now to become part of our dynamic team!

Job Summary:
The Over-the-Road (OTR) Parts Advisor is responsible for sourcing, selling, and delivering truck and trailer parts to customers, ensuring they receive timely and accurate parts to keep their vehicles operational. This role requires strong customer service, inventory management skills, and knowledge of heavy-duty truck and trailer components. The ideal candidate is self-motivated, organized, and capable of building strong relationships with customers and vendors.

Day to Day Responsibilities:

• Assist over-the-road drivers, fleet managers, and service teams in identifying and sourcing the correct truck and trailer parts.
• Process orders, ensuring accuracy, timely delivery, and proper documentation.
• Maintain inventory levels by tracking stock, placing orders, and restocking parts as needed.
• Develop and maintain relationships with customers, vendors, and suppliers.
• Provide pricing estimates, product availability, and recommendations based on customer needs.
• Manage returns, warranties, and core exchanges in accordance with company policies.
• Coordinate logistics for part deliveries, ensuring minimal downtime for customers.
• Keep accurate records of sales, inventory, and transactions using parts management software.
• Stay updated on industry trends, new products, and manufacturer specifications.
• Adhere to company safety and compliance standards.

• High school diploma or equivalent (Associate’s or technical degree preferred).
• 2+ years of experience in a parts advisory or related role, preferably in the trucking or heavy-duty industry.
• Strong knowledge of truck and trailer parts, components, and systems.
• Proficiency in parts management software and Microsoft Office Suite.
• Excellent customer service, communication, and problem-solving skills.
• Ability to lift and transport heavy parts as needed.
• Valid driver’s license with a clean driving record.